Shipping

Costs, lead times, unloading arrangements and what to do on delivery

We ship from our warehouse in Verolanuova (Brescia) to the whole of Italy. Standard delivery is free of charge, unless the product page says otherwise: for some heavy machines the transport cost is shown on the product page by geographical zone (North, Centre, South, islands) and repeated in the Order Confirmation. Delivery is kerbside, with unloading to the ground by tail lift included for consignments of up to 800 kg. For other European countries, purchases are made from the DELEKS shop for that country, under the delivery conditions published there.

Preparation and packaging

Before dispatch every product is checked and prepared for transport: machines and equipment travel strapped to pallets, protected with stretch film and, where needed, with side panels and wooden crates. The transport document and the use and maintenance manual travel with the goods.

Delivery times

Delivery normally takes place within 10 to 15 working days of the Order Confirmation, or of the crediting of the payment where paid in advance. On the day the goods leave, one of our staff calls you: at that point you can ask for the shipment to be postponed. These times are indicative: traffic, weather, strikes and peak periods (August, December) can extend them, so it is worth ordering a few days ahead. For Consumers, unless a different term has been agreed, delivery takes place within 30 days of the conclusion of the contract; in the event of delay the Consumer may set an additional period and, if delivery does not take place within it either, terminate the contract (article 61 of the Consumer Code).

Carriers and tracking

Within the area around our premises we deliver with our own vehicle. For the rest of Italy we use carriers specialising in palletised goods: BRT, SUSA and GLS, which deliver on working days, generally between 8:30 am and 7:00 pm. On dispatch you receive an e-mail with the shipment details and the tracking link; BRT and GLS also send an e-mail or text message with the expected date and time slot. The carrier may be replaced by an equivalent operator without any change to the terms of sale.

How delivery takes place

Standard delivery is kerbside: the lorry stops at the nearest point that can be reached safely and the consignment is unloaded to the ground with the tail lift. The vehicle has a single driver: moving the goods inside your property, positioning the machine, unpacking and assembly are not included. Unless a specific service is arranged, a precise delivery time cannot be fixed.

• Up to 800 kg: unloading by tail lift included, with no equipment needed on your side.
• 800 to 1,000 kg: unloading by tail lift is still possible but more expensive and not available in every location. If you do not have a forklift, ask for a feasibility check before ordering by writing to spedizioni@deleks.com.
• Over 1,000 kg: this is the physical limit of the tail lift. Unloading must always be agreed before ordering: the customer's forklift or crane, delivery with our own equipped vehicle where possible, or collection from our premises.

The unloading arrangement provided for is shown on the product page or agreed when you order. If on arrival unloading is not possible because the necessary equipment is not available, the carrier may not complete the delivery, and storage, redelivery or additional handling costs are charged to the customer.

The delivery location

Tail lifts are fitted only to large lorries: the service is guaranteed where the address can be reached by medium to large vehicles. Before dispatch, tell us about narrow roads, restricted traffic zones, unmade roads, bridges with weight limits, steep slopes, building sites or mountain areas. If the lorry cannot reach the address, delivery is made at the nearest accessible point and the transfer to your property is at your expense, or we agree a different arrangement. If the carrier arrives without a tail lift and cannot unload, you may refuse the delivery and ask for a new attempt with a suitable vehicle, notifying spedizioni@deleks.com straight away.

Being present at delivery

You, or someone you have authorised, must be present at delivery, able to check the goods, sign the transport document and note any irregularities. If nobody is there, the carrier makes a second attempt or holds the goods at its local depot: contact the carrier or spedizioni@deleks.com straight away to arrange redelivery. Storage and redelivery costs, where attributable to the recipient, are charged to the customer.

Checking the goods: sign with a specific reservation

Before signing, check the condition of the packaging, the number of packages and any signs of impact, breakage or crushing, if possible in front of the driver. If something is wrong, do not sign with a generic "subject to inspection": write a specific reservation on the document, for example "packaging broken on the right-hand side", "pallet damaged", "package crushed", "packaging open and parts missing", "machine visibly damaged". A precise description allows us to open a claim with the carrier.

Damaged or missing goods

If the package shows obvious damage or the packaging is open:

• photograph the package next to the carrier's lorry and, in detail, the damaged or missing parts;
• write the specific reservation on the delivery document and photograph the signed document;
• keep all the packaging until the claim is closed;
• send the photographs and a description to spedizioni@deleks.com immediately.

If you discover the damage only after opening the packaging, report it to us with photographs within 8 days of receipt: that is the time limit within which we can claim against the carrier (article 1698 of the Civil Code). We check the report and, where the conditions are met, open the claim with the carrier and arrange the repair, the replacement or the dispatch of the missing parts.

For Consumers the risk of loss or damage passes only on physical delivery (article 63 of the Consumer Code): the reservation and the photographs are needed to recover the damage from the carrier and we ask you not to omit them, but their absence does not affect your rights against DELEKS. For Business customers the risk passes when the goods are handed to the carrier (article 1510 of the Civil Code): without a specific reservation and photographs the damage cannot be compensated.

Collection from our premises

You can buy and collect products at our premises in Verolanuova (BS), Via Industriale 23, during opening hours, by arranging collection with Customer Service. Our staff load the goods onto your vehicle with a forklift.

Frequently asked questions

How much does delivery cost?
Standard delivery within Italy is free. For some heavy machines the cost by geographical zone is shown on the product page and in the Order Confirmation.

How long does delivery take?
Normally 10 to 15 working days from the Order Confirmation or from the crediting of the payment. We call you on the day of dispatch.

Can I choose the day and time?
The day is arranged by the carrier under its own procedures, with notice by e-mail or text message; a precise time is not possible, except for specific services quoted on request.

Will the carrier bring the machine into my garage or garden?
No. Standard delivery is kerbside, with unloading to the ground. Moving the goods inside your property is your responsibility.

How do I know whether I need a forklift?
It is on the product page: up to 800 kg the tail lift is enough; between 800 and 1,000 kg a check is needed before ordering; over 1,000 kg unloading must always be agreed.

What do I do if the product arrives damaged?
Sign with a specific reservation, photograph the package, the damage and the document, keep the packaging and write to spedizioni@deleks.com immediately. Damage discovered after unpacking must be reported within 8 days.

Can I change the address after dispatch?
It depends on the status of the shipment and the carrier's procedures: write to us as soon as possible and we will check.

Do you deliver abroad?
Yes, from the DELEKS shops for the individual countries, under the delivery conditions published on each site.